1-616-846-1000 info@higrandhaven.com

Careers at Holiday Inn

 

Holiday Inn Values

At Holiday Inn we want our guests to relax and be themselves which means we need our employees to:

  •  Be You by being natural, professional and personable in the way you are with people.
  •  Get Ready by taking notice and using your knowledge so that you are prepared for anything.
  •  Show You Care by being thoughtful in the way you welcome and connect with guests.
  •  Take Action by showing initiative, taking ownership and going the extra mile.

Please email completed job applications, cover letter, and resume to Kimberly Davidson, Human Resources at humanresources@higrandhaven.com.

Employment Application Download Here

Banquets

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Banquet Set-Up

In search of team players that are used to a fast-paced environment and has great customer service skills. Servers are responsible for interacting with our guests to ensure they have a memorable experience when dining at Jack’s Waterfront Bistro. Should have the availability to work all shifts. Serving experience recommended but willing to train. Reports to Event Specialist or Banquet Event Coordinator.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Highly developed organizational skills, proven ability to stay on task, meet deadlines and follow through on assignments.
  • Reliable and dependable, friendly, patient and courteous manner.
  • Highly motivated, self-directed, responsible and flexible.
  • Excellent oral communication skills required.
  • Positive interpersonal skills.

RESPONSIBILITIES

  • Work to ensure event/room set-ups are completed accurately, safely and efficiently
  • Inspect the facility and report any maintenance or housekeeping concerns
  • Attend regularly scheduled staff meetings, workshops and training sessions
  • Performing checklist as assigned by supervisors.
  • Adhere to uniform and appearance standards.

Banquet Server

Provide world class service to our guests during events. Reports to Event Specialist or Banquet Event Coordinator.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Prepare any last minute changes that the guests might like for the special event
  • Help prepare food on trays in order to deliver plates to guests in a timely manner
  • Deliver all food and drinks to guests in a professional, positive, and friendly manner
  • Ensure guest satisfaction as the event closes
  • Assist in any clean up if necessary at the end of each event
  • Performs related work as required

Banquet Bartender

Provide friendly, attentive, and timely service to create an exceptional experience for all of our guests. Reports to Event Specialist or Banquet Event Coordinator.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Must be 18 years of age.
  • Have a positive attitude and work well with others.
  • Able to communicate clearly with co-workers and guests.
  • Must be able to work in a fast-paced environment.
  • Be able to work in hot, wet, humid and loud environment for long period of time.
  • Be physically able to lift, reach, bend and stoop.
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Maintains a guest focus while performing duties.
  • Takes orders from guests and beverage orders from servers.
  • Prepare and serve alcoholic and non-alcoholic drinks consistent with Jack’s standard drink recipes.
  • Learns the names and recognized regulars.
  • Record drink orders accurately.
  • Accept guest payment, process credit card charges and make change accurately.
  • Clean glassware
  • Prepare garnishes for drinks and replenish if necessary throughout shift.
  • Knowledge about drinks and able to make suggestions to guests.
  • Assist in restocking and replenishing bar inventory and supplies.

 Hotel Operations

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Front Desk Manager

Manage all aspects of the front desk including guest registration, business center, telephone services, concierge services and guest reservations. Deliver a guest experience that is unique and brings the brand to life. Adhere to governmental regulations concerning hotel emergency procedures, safety or other compliance requirements, as well as brand standards, and local policies/procedures.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Degree in Hospitality preferred
  • Must have the ability to provide professional and courteous guest service.
  • Must have good time management skills and the ability to work with minimal supervision.
  • Must have good organizational skills, the ability to multitask and strong attention to detail.
  • Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
  • Must have the ability to maintain a positive and professional attitude when handling guest and associate situations and problem resolution.
  • Must have a working knowledge of computers and basic math skills.
  • One year of previous hotel front desk or customer service experience required.
  • Previous management/supervisory experience preferred, but not required.
  • Excellent communication skills in all aspects.
  • Professional and appropriate business appearance and presentation.
  • Excellent knowledge of all aspects of rooms division operations.
  • Excellent organizational and administrative skills.
  • Excellent guest service and problem resolution skills.
  • Flexibility to meet the demands of a 24-hour operation.
  • Be physically able to push, pull, and lift up to 40 lbs., reach, bend, crouch, kneel, crawl, stoop.
  • Be able to work in a standing position for long periods of time (up to 8- 10 hours).

RESPONSIBILITIES

  • Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
  • Oversee night audit function and preparation of daily financial reports.
  • Prepare and submit statistical, performance, and forecast analyses and reports as required.
  • Support General Manager by developing plans to increase ADR through walk-ins and upselling at the front desk.
  • Assist General Manager in maintaining procedures for security of monies, credit and financial transactions, guest security and inventory control.
  • Provide guidance on group pricing and ensure group selective sell guidelines are updated on a regular basis.
  • Book group blocks for the hotel to increase revenue
  • Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff has the tools, training and equipment to carry out job duties.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Ensure staff is properly trained on systems, security and cash-handling procedures as well as service and quality standards.
  • Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
  • Ensure guests are greeted upon arrival and make time to interact effectively with guests. Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction.
  • Work with Maintenance Manager weekly and quarterly to complete routine inspections of the front office, guest rooms and public areas and take immediate actions to correct any deficiencies.
  • Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
  • Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIPs and other key guests or special guest needs.
  • Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
  • Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police and emergency personnel.
  • Develop awareness and reputation of the hotel brand in the local community and promote team member involvement in community outreach efforts.
  • Ensuring total compliance with standards of operation.
  • Ensure that the desk is properly staffed at all times by creating a weekly schedule.
  • Participate in Revenue calls to help determine our best market strategy and think of new ways to increase occupancy.
  • Review Heartbeat scores ad respond to reviews as necessary.
  • Attend weekly executive meetings
  • Helps respond to WebGuru Cases from IHG

ACCOUNTABILITY

Reports to the General Manager

Guest Service Agent

Responsible for providing quality guest service as it pertains to checking in/out of hotel guests; taking hotel reservations; and concierge services in a gracious and professional manner.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Experience in Guest Services, with a knowledge of the Tri-Cities area
  • Experience in Night Audit with an accounting background is an asset
  • Exceptional interpersonal skills to enhance the guest experience
  • Excellent communication, guest service and time management skills
  • Detail oriented
  • Team Player, yet able to work independently
  • Ability to work efficiently in a fast-paced and multi-tasked environment
  • Knowledge of the hotel industry
  • Excellent computer skills

RESPONSIBILITIES

  • Greet guests in a friendly and professional manner according to Holiday Inn Standards
  • Perform accurate check-ins and check-outs of guests daily
  • Answer telephone in a timely and professional manner
  • Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations and cancellation policies
  • Responsible for cash throughout your shift and ensuring all types balance correctly at the end of shift
  • Anticipate guest’s service needs
  • Listen to guest’s complaints or concerns and resolving their issue in a timely manner
  • Promote a safe working environment
  • Learn and adhere to all safety procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary
  • Practice safe working habits
  • Manage nightly hotel operations
  • Verify revenue from all revenue departments is accurately balanced, follow up on any discrepancies
  • Post any transactions needed
  • Perform end-of-day procedures
  • Produce daily reports for departments and department heads

Night Auditor

Responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services.

REQUIREMENTS

  • Experience in Guest Services, with a knowledge of the Tri-Cities area.
  • Experience in Night Audit with an accounting background is an asset.
  • Exceptional interpersonal skills to enhance the guest experience.
  • Excellent communication, guest service and time management skills.
  • Detail oriented.
  • Team Player, yet able to work independently.
  • Ability to work efficiently in a fast-paced and multi-tasked environment
  • Knowledge of the hotel industry
  • Excellent computer skills

RESPONSIBILITIES

  • Greet guests in a friendly and professional manner according to Holiday Inn Standards
  • Perform accurate check-ins and check-outs of guests daily
  • Answer telephone in a timely and professional manner
  • Make reservations over the phone and in person and ensure all aspects of the room reservation procedure are followed, including bookings, confirmations, and cancellation policies.
  • Responsible for cash throughout your shift and ensuring all types balance correctly at the end of shift.
  • Anticipate guest’s service needs.
  • Listen to guest’s complaints or concerns and resolving their issue in a timely manner.
  • Promote a safe working environment.
  • Learn and adhere to all safety procedures, including procedures for the handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary.

Maintenance

Provide world class service to our guests by maintaining the hotel, restaurant, and grounds of the property, and providing guests that have maintenance related issues with a friendly, positive and professional manner. Reports to Chief Engineer.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Proficient with maintenance equipment and technology and the ability to master new technologies
  • Ability to critically assess situations, develop recommendations, issue concise instructions, manage multiple tasks and work effectively under stress, within deadlines and with changes in work priority
  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Respond to calls for guests that have issues immediately
  • Performs related work as required
  • Maintains a clean work environment at all times
  • Maintains pool chemicals and cleanliness
  • Complete any maintenance slips that are assigned
  • Report completed assignments to Chief Engineer/Supervisor
  • Stay up to date with internal communications
  • Communicate effectively with all co-workers
  • Maintain the hotel guest rooms, and property to Holiday Inn Standards

Pool Attendant

Responsible for keeping the pool area clean, maintain pool PH levels, and keep pool towels adequately supplied. Also responsible for maintaining flowered baskets in great lawn area. Reports to Chief Engineer.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Be able to work in hot, wet, humid environment for long period of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)
  • Pool experience preferred

RESPONSIBILITIES

  • Temp pools and hot tub daily
  • Check PH levels in both pools and hot tub
  • Fold and stack pool towels in designated areas
  •  Constantly clean pool area
  • Maintain the flowered baskets in the great lawn area daily

Housekeeping

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Housekeepers

Housekeepers are responsible for ensuring that guest rooms and public areas of the hotel are cleaned to IHG standards and linens are restocked. Reports to Executive Housekeeper or Designated Supervisor.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Ability to learn quickly
  • Dependable and reliable
  • Ability to understand and carry out oral and written instructions and requests clarification when needed.
  • Team player
  • Must be in good physical condition, frequent pushing/pulling/reaching/stooping/handling and gripping is required
  • Must be able to stand for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Cleaning of the guest rooms to the standards of the hotel.
  • Courteously and promptly responding to guest room requests.
  • Communicate and work closely with other departments to achieve high guest satisfaction.
  • Maintain a clean and safe work environment at all times.
  • Cleaning of public areas of hotel and restaurant

Night Maids

Night Maids are responsible for running guest requests and cleans rooms if necessary. Sorts, processes, folds and stores linens used in hotel and cleans public areas as necessary. Reports to Executive Housekeeper or Designated Supervisor.     QUALIFICATIONS AND REQUIREMENTS

  • Ability to learn quickly
  • Dependable and reliable
  • Ability to understand and carry out oral and written instructions and requests clarification when needed.
  • Team player having a good positive attitude and works well with others
  • Must be physically able to push, pull and lift up to 50 lbs., frequent pushing/pulling/reaching/bending and stooping/kneel/crouch/crawl/handling and gripping is required
  • Must be able to stand for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Sorting any laundry.
  • Washes and dries laundry items as instructed
  • Keep laundry area clean and organized
  • Fold stacks and stores laundry
  • Counts for linen inventory
  • Keeps linen and supply area organized and neat
  • Answers phone and takes care of guests requests
  • Keeps public areas clean and neat during nights
  • Maintain a clean and safe work environment at all times
  • May be required to clean guest rooms when needed

Jack’s Waterfront Restaurant

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Restaurant Manager

Expected to provide world-class service to our guests by being friendly, positive and professional while managing front of the house staff and reports to the General Manager.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Some college and/or advanced training in food and beverage management plus 5 years of related experience, including supervisory experience or an equivalent combination of education and experience. Bachelor’s degree/higher education qualification in Hotel Management, culinary arts or related field preferred. Must speak fluent English. Alcohol awareness certification and/or food service permit or valid health/food handler card, as required by local law

RESPONSIBILITIES

Financial Returns:

  • Monitor budget and control expenses with a focus on food, beverage and labor costs.
  • In partnership with the catering office, identify additional sales opportunities to enhance revenue. Drive promotions that deliver great dining experiences for guests at a good value.
  • Ensure all credit and financial transactions are handled in a secure manner.

People:

  • Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
  • Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained on quality and service standards, has the necessary tools and equipment and is empowered to carry out job duties.

Guest Experience:

  • Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis. Notify engineering immediately of any maintenance and repair needs.
  • Establish and achieve quality and guest satisfaction goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.

Perform other duties as assigned.

Host/Hostess

Expected to provide world-class service to our guests by being friendly, positive and professional while finding guest’s appropriate seats in the restaurant or on the deck and reports to the Restaurant Manager.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Check upcoming reservations on a daily basis
  • Assign reservations to table and make sure tables are properly set with silverware and menus.
  • Responsible for information on the restaurant reader board
  • Answer phone calls at the host/hostess stand
  • Greet guests with a positive, professional attitude
  • Knowledgeable about daily specials, desserts, events and activities throughout the property
  • Inform guests of beverage booklets on table and name of server assigned to guests
  • Clean menus, and highchairs throughout and at the end of shifts
  • Clean host/hostess stand – Keep neat and organized
  • Clean windows, tables, chairs, booths when not busy

Restaurant Servers

In search of team players that are used to a fast-paced environment and has great customer service skills. Servers are responsible for interacting with our guests to ensure they have a memorable experience when dining at Jack’s Waterfront Bistro. Should have the availability to work all shifts. Serving experience recommended but willing to train. Reports to Restaurant Manager and Supervisors.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Excellent oral communication skills required
  • Positive interpersonal skills

RESPONSIBILITIES

  • Prepares tables per restaurant procedures.
  • Knowledge about current menu choices, features or specials.
  • Stays up to date on any out of stock items.
  • Handle reservations, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific guest needs to the cooks.
  • Providing guests with receipts, accepting payments and returning change in a timely manner.
  • Performing checklist as assigned by supervisors.
  • Adhere to uniform and appearance standards.
  • Understand and ability to communicate products and services available at the hotel.

Busser

o provide world class service to our guests by being friendly, positive and professional clearing plates, food or drink off of the guests tables reports to Restaurant Manager.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours).

RESPONSIBILITIES

  • Check restaurant floor or deck for dirty tables.
  • Make sure water jugs are filled for servers throughout the shift.
  • Check server stations so that they are stocked at the beginning and during the shift.
  • Constantly check to see if there are buss tubs at the server stations that need to be emptied.

Restaurant Expo

Oversees that the food from the kitchen is prepared to go out to guests and find the correct server and table. The expo is the only person that communicates between the server and the kitchen and reports to the Restaurant Managers and Chef.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours).

RESPONSIBILITIES

  • Responsible for knowing the servers and the pager numbers for each server each night
  • Tray food up with proper condiments and utensils according to each ticket
  • Responsible for calling/paging server or food runner to run food out to guests in a timely manner
  • Communicates to the cooks for the servers on ticket times
  • Clean and stock area throughout shift and at the end of the shift
  • Responsible for food turnover on buffets and to keep buffet tables neat and clean at all times

Restaurant Food Runner

Solely responsible for delivering food to guests when servers are not available. Reports to Restaurant Manager.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours).

RESPONSIBILITIES

  • Responsible for double checking everything on tray is what is on the food ticket
  • Bring completed tray to guest at correct table and distribute food to guests
  • Communicate with guests to see if there is anything else they might need
  • Run any extra condiments out to guests for servers if they ask
  • Work closely with Expo to ensure food is delivered in a timely manner
  • Clean area during and at end of shift

Kitchen

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Cooks

To provide world-class service to our guests by preparing quality food in a timely manner to guests for breakfast, lunch, dinner or banquet events. Reports to AM/PM Chef.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • A high school diploma or equivalent
  • A culinary education or comparable experience
  • Minimum two-year experience in grilling, frying, sautéing and prepping
  • Thorough knowledge of menus and recipes for food selections
  • Proficient with kitchen equipment and technology and the ability to master new technologies
  • Ability to establish and maintain effective working relationship and use good judgment, initiative, and resourcefulness when dealing with other employees
  • Ability to critically assess situations, develop recommendations, issue concise instructions, manage multiple tasks and work effectively under stress, within deadlines and with changes in work priority
  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests orally and in writing
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Preparing food by grilling, frying or sautéing to order for guests
  • Maintaining a clean and sanitary area throughout shift
  • Work in dish area if a designated dishwasher is not scheduled
  • Prepping food for upcoming events
  • Reporting cooler temps into daily log
  • Responsible for making sure all opened foods have date marks
  • Logging food waste on a daily basis
  • Take garbage out at the end of the shift

Dishwasher

Responsible for cleaning tableware, pots, pans and cooking equipment, also responsible for keeping the dish room and equipment clean and organized. Reports to Chef or Designated Supervisor

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Be able to work in hot, wet, humid and loud environment for long period of time.
  • Be physically able to lift, reach, bend and stoop.
  • Be able to work in a standing position for long periods of time (up to 5 hours)
  • No previous restaurant experience required.

RESPONSIBILITIES

  • Keep the dish machine clean and report any functional or mechanical problems immediately.
  • Load, run and unload the dish machine.
  • Monitor the dish machine water temperature to ensure sanitary wash cycle.
  • Wash and store all tableware and kitchenware.
  • Keep dish room clean and organized.
  • Bag and haul dish room trash to dumpster when needed and at the end of night.
  • Handle tableware carefully to prevent breakage and loss.
  • Maintain adequate levels of dish detergents and cleaning supplies

Pantry

Under the direction of on-duty chefs and the food and beverage department, the pantry worker is expected to perform assigned food preparation duties. Reports to AM/PM Chef.

 

 

QUALIFICATIONS AND REQUIREMENTS

  • Have a positive attitude and work well with others
  • Able to communicate clearly with co-workers and guests
  • Must be able to work in a fast-paced environment
  • Be able to work in hot, humid and loud environment for long periods of time
  • Be physically able to lift, reach, bend and stoop
  • Be able to work in a standing position for long periods of time (up to 5 hours)

RESPONSIBILITIES

  • Prepares salad items according to guest requests.
  • Prepare any specialty foods that need to be done ahead of time for events.
  • Ensures quality and freshness of all food.
  • Ensures all items are refrigerated properly.
  • Maintain a clean and safe work environment at all times.
  • Report cooler temps into daily log.
  • Responsible for making sure all opened foods have date marks.
  • Log all food waste daily.
  • Take garbage out at end of shift.

Marketing

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Marketing/Design Intern

The intern will gain experience marketing using a large range of online tools across multiple channels – including print, email, web and social media. The intern will have the opportunity to work on integrated campaigns, drive online sales and actions, track and report on these projects, and learn how to adapt and improve marketing efforts. The intern will participate in design and development, making familiarity with Adobe Creative Suite applications essential, but just as important is the capability to design and market for a wide range of purposes. Reports to Director of Marketing.

 

 

PREFERRED SKILLS/KNOWLEDGE

  • Skilled in design and multimedia applications – Adobe Creative Suite
  • Principles of user experience, interface design and usability
  • Familiar with web-related technologies
  • Experience in print and web development
  • Knowledge of basic marketing fundamentals
  • Efficient communication skills verbally and in writing

RESPONSIBILITIES

  • Complete tasks in a timely manner
  • Follow development methodology defined by project leadership
  • Strong desire to learn and improve skills